Company Overview

Contentnea Health is a Community Health Center providing comprehensive medical, dental and behavioral health services for members of our communities in Greene, Pitt and Pamlico counties in eastern North Carolina.    

Job Summary

Provides clinical leadership, ensures high-quality patient care, and maintains regulatory compliance while supporting practitioner development and the goals of the organization.

Responsibilities and Duties

1. Provides clinical leadership to medical practitioners.
   1. Establishes and maintains clinical practice guidelines and protocols. 
   2. Reviews patient charts to ensure quality of care and appropriate treatment plans. 
   3. Oversees the diagnosis, treatment, and management of patients within the medical clinics. 
   4. Provides consultation to other healthcare practitioners on complex cases. 
   5. Collaborates with senior leadership to implement the clinical goals and objectives of the medical division.
2. Leads activities within the medical division to implement the organization’s initiatives and fosters inter-departmental collaboration.
   1. Collaborates with the integrated care and dental divisions to promote health care services integration.
   2. Represents the medical division at site visits as needed and participates in strategic planning meetings.
   3. Serves as chief liaison between medical and administrative staff.
   4. Participates in creation, revision, and implementation of policies and procedures.
   5. Oversees recruitment, privileging, and onboarding of medical practitioners.
   6. Coordinates supervisory agreements among medical practitioners and ensures that licensing board expectations are understood by involved parties.
   7. Ensures medical staff are competent and have the resources available to provide care to patients within their full scope of practice as defined by medical practitioner’s licensure board.
   8. Encourages, supports and models standards of safe culture.
   1. Leads medical practitioners in responses to natural disasters, pandemics, and other unplanned, large-scale threats.
3. Practices medical care for each patient visit.
   1. Provides care by reviewing vital signs, results, and reports from prior orders, providing patient education, guidance, and counseling, placing new orders,  coordinating care, and responding to related patient questions or needs which arise following encounter. Determines and documents assessment and plan.
   2. Diagnoses and treats patients by completing patient history, performing physical exam, interpreting lab results, prescribing medication and recommending treatment. Arranges plan for follow-up, administers medications and immunizations and performs procedures.
   3. Maintains patient records by documenting chief complaint, history of present illness, pertinent review of systems, and physical exam in electronic health record (EHR). Reviews and updates past medical history, family history, social history, medications, and allergies in EHR.
   4.  Adheres to established scheduling templates in provision of care and signs EHR encounters within timelines in established policies and procedures.
4. Participates in, and is a champion for, quality metrics directives.
   1. Maintains current knowledge of quality initiatives by regularly attending the practitioners’, clinical site and practice meetings, and reviewing internal communications and resources.
   2. Completes peer review.
   3. Complies with Clinical Quality Measures expectations.
   4. Modifies workflows as determined by department to attain QI objectives.
   5. Consistently documents activities related to QI objectives.
5. Participates in on-call patient care rotation.
   1. Maintains availability to receive phone calls throughout dates of on-call service.
   2. Responds to on-call contact within timelines in established policies and procedures.
   3. Documents on-call patient care in EHR.
   4. Notifies patient’s primary care physician of on-call patient care.
6. Supervises Advanced Practice Practitioners (APPs).
   1. Maintains supervisory agreement with each APP under supervision.
   2. Maintains availability to respond to clinical questions raised by APP.
   3. Performs regular chart review of APP and provides feedback when indicated.
   4. Participates in Quality Improvement (QI) meetings with supervisees consistent with licensing board requirements for APP.
   5. Communicates scheduling changes, such as planned PTO, with APP and Back-Up Supervising Physicians in order to ensure APPs will have coverage at all times.
7. Provides overall management and direction to departmental staff.
   1. Oversees the development and maintenance of the departmental budget; monitors ongoing budgetary compliance and addresses problems as needed.
   2. Delegates departmental duties and responsibilities; participates in high priority special projects and activities.
   3. Represents the department at all senior management meetings.
   4. Prepares departmental company policies and procedures and conveys all senior management communications and directives.
   5. Monitors departmental performance using company performance standards and addresses issues as needed.
   6. Directs departmental performance and provides specific instructions on completion of tasks/responsibilities.
   7. Prepares and conducts performance appraisals for immediate staff.
   8. Conducts hiring, disciplinary, and termination procedures.

Qualifications and Skills
Graduate of an accredited school of Medicine and completion of residency training. Current licensure as a Physician in good standing with the North Carolina Medical Board.  Current Drug Enforcement Agency (DEA) licensure. Current Basic Life Support (BLS) certification. Previous experience in clinical supervision. Experience in a Community Health Center (CHC) preferred.

Possesses advanced knowledge of program, organization, federal, state, and third-party regulations relating to medical care and operations.