Contentnea Health

Company Overview

Contentnea Health is a Community Health Center providing comprehensive medical, dental and behavioral health services for members of our communities in Greene, Pitt and Pamlico counties in eastern North Carolina.    

Job Summary

Provides administrative and clinical supervision of the Behavioral Health department and provides clinical behavioral health care.

Responsibilities and Duties
 

1. Leads the operations of the Behavioral Health department.
   1. Collaborates with senior leadership to develop and implement the goals and objectives of the Behavioral Health department.
   2. Participates in marketing, education and recruitment activities as needed.
   3. Collaborates with the medical and dental divisions to promote health care services integration.
   4. Represents the Behavioral Health department at sites visits as needed.
2. Provides supervision, support, consultation, and training for Behavioral Health staff.
   1. Oversees services provided by Medical Family Therapists, including clinical quality, patient experience and performance.
   2. Establishes performance standards and assesses clinical performance on an ongoing basis.
   3. Establishes and maintains documentation of clinical protocols, policies, and procedures.
   4. Ensures that new behavioral health practitioners receive adequate training to support skill developments in all domains of core clinical competencies (i.e., clinical skills, consultation, documentation, teamwork and administrative skills).
   5. Ensures compliance with discipline specific code of ethics; federal, state, and local laws, regulations and organization policies and procedures.
   6. Assists in the training and guidance of use of the Electronic Health Record (EHR).
   7. Implements screening assessments and corroborates adherence to screening standards.
3. Provides behavioral health services.
   1. Conducts traditional therapy appointments with the therapeutic interventions in accordance with established departmental procedures.
   2. Collaborates with medical practitioners and clinical support staff to identify patients’ mental health needs and ensure the integration of mental health services into their overall healthcare plan.
   3. Participates in case-consultations and team meetings to share insight and enhance overall patient care.
   4. Provides brief integrated behavioral healthcare services to patients during medical appointments.
   5. Develops treatment plans tailored to each patient’s specific needs in accordance with established departmental procedures.
   6. Fosters a collaborative relationship and facilitates communication with the clinical team to ensure efficiency and effectiveness in patient care.
   7. Adheres to established scheduling templates in provision of patient care.
4. Oversees Patient-Centered Medical Home (PCMH) clinical integration, care quality, and practitioner performance.
   1. Implements evidence-based clinical protocols related to whole-person wellness, health coaching, and behavioral health integration.
   2. Promotes whole-person, culturally competent care consistent with equity standards.
   3. Leads integration of behavioral health and enabling services within primary care teams.
   4. Implements interdisciplinary care planning and documentation for high-risk patients, such as huddles, case conferences and care plans.
   5. Directs case management interventions and resources to support patients experiencing social drivers of health (SDOH) needs.
   6. Develops and monitors workflows ensuring patients have timely access to behavioral health and enabling services.
5. Participates in quality metrics directives and departmental quality improvement (QI) projects.
   1. Maintains current knowledge of quality initiatives by regularly attending the clinical and practice meetings and reviewing internal communications and resources.
   2. Completes peer review.
   3. Complies with Clinical Quality Measures expectations.
   4. Modifies workflows as determined by department to attain QI objectives.
   5. Consistently documents activities related to QI objectives.
   6. Provides education and training to clinical team to foster integration of services.
6. Provides overall management and direction to departmental staff.
   1. Oversees the development and maintenance of the departmental budget; monitors ongoing budgetary compliance and addresses problems as needed.
   2. Delegates departmental duties and responsibilities; participates in high priority special projects and activities.
   3. Represents the department at all senior management meetings.
   4. Prepares departmental company policies and procedures and conveys all senior management communications and directives.

Qualifications and Skills